Terms & Conditions
The domain name nestreeo.com (hereinafter referred to as “Website”) is owned by Nestreeo. Nestreeo offers this Website, including all information, tools and services available from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Please read this document carefully. Your use of the Website and services are governed by the following Terms & Conditions as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you serf this Website, you shall be subject to the policies that are applicable to the Website for such transaction.
This electronic record is generated by a computer system and does not require any physical or digital signatures. The Website allows the user to surf the Website or making purchases without registering on the Website and same Terms & Conditions will be applicable to all the users.
Account & Registration
If you use the Website, You shall be responsible for maintaining the confidentiality of your User ID and Password and all activities that occur under your User ID and Password.
You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms & Conditions, we reserve the right to suspend or terminate or block access of your membership on the Website and refuse to provide you with access to the Website.
When you visit the Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
We may frequently invite our customers through email to post reviews of our products to improve our service.
In order to enable you to view and place orders for any products made available on the Website, we will provide you with a visual representation of the product together with a summary description of the product. While every effort is made to provide accurate visual representations, cannot guarantee the exactness of such visual representation or description to the finish and appearance of the final product delivered to you. Alterations in certain aspects of your order such as appearance, size or colour may be caused due to difference in pictured plant & delivered plant, plant’s gene and size charts of different plants, its natural looks & number of pixels in an image and other circumstances that are not within our control.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, re-sellers or distributors.
Nestreeo.com uses online payment systems for fast, easy and efficient secure payments. All major credit cards are accepted.
While availing any of the payment methods available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to,
- Lack of authorization for any transaction/s, or
- Exceeding the preset limit mutually agreed by you and between “Bank/s”, or
- Any payment issues arising out of the transaction, or
- Decline of transaction for any other reason/s
All payments made against the purchases or services on the Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.
Before shipping or delivering your order to you, seller may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.
For domestic buyers, orders are shipped through registered domestic courier companies and/or speed post only. We do not ship products out of India.
Delivery of our services will be confirmed on your mail id as specified during registration. For any issues in utilizing our services, you may Contact us.
Delivery charges vary according to the products. Some delicate plants require fast express shipping and in those cases the shipping charges are higher.
Orders are shipped within 7 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to courier company/post office norms.
Nestreeo.com is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 7 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to the registered address of the buyer as per the credit/debit card only at all times (unless specified at the time of order). Nestreeo.com is in no way responsible for any damage to the order while in transit to the buyer.
Cancellations & Refunds
You agree to provide current, complete and accurate purchase and account information for all purchases made at our Website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Please understand, plants, without nourishment, can survive for a certain period of time. So it is impossible to get return of products like plants. By the time it reaches us, it will have died. That’s why we do not allow refund policy on plants.
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. Please notify us of receipt of a damaged/defective product maximum within 24 hours of delivery.
In case of receipt of damaged or defective consumer durable items and non-durable items, please Contact us immediately in 24hrs. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1 day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. If customer service team approve the return customer need to pack the same and need to courier it with the given address by customer support team . On receiving the plant with live condition from customer company will either send the replacement product or will refund the amount subjected to companies decision. Any claim pertaining to this will be directed to vendor not to company.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Orders delivered & accepted by the customer cannot be refunded. In case you feel the order is not as per specification, please Contact us immediately in 24hrs and let us know the details about the order id, products and other logistic details & we will get back to you ASAP.
Terms & Conditions shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Kolkata.
Changes to this Terms & Conditions
We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms & Conditions, at any time without any prior notice. It is your responsibility to review these Terms & Conditions periodically for updates or changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions.